Frequently Asked Questions
Frank's Fasteners Trade Account
What is the Frank's Fasteners Trade Account?
What is the Frank's Fasteners Trade Account?
The Frank's Fasteners Trade Account offers trade and business customers up to 30 days’ free credit. Buy now, pay later – it’s the simple way to get the
tools and supplies you need from Frank's Fasteners and nationwide.
Having a Trade Account helps you manage cash flow more efficiently.
It gives you the benefit of flexible credit limits and simple online account management, all at your fingertips.
Please note that acceptance for a Trade Account is subject to status and for business customers only.
How do I apply for a Frank's Fasteners Trade Account?
How do I apply for a Frank's Fasteners Trade Account?
It’s easy! Fill out the form below!.
Make sure you’ve got the following details to hand before starting your
application:
- Full company/proprietor details (including trading name and company registration number, where applicable)
- A copy of ID (valid driving licence or passport) and proof of address for the individual signing the application (proprietor/partner/director)
- A copy of your utility bill (gas, electricity, council tax) or the
first page of your bank statement (dated within the last three months)
- Proof of trade ID (business invoice, headed letter, business card)
This helps to ensure your application is processed quickly, minimising any further delays in opening your account.
We’ll aim to process your application within 5 working days (in some
cases, it may take longer).
Why can't I have the credit amount I've asked for?
Why can't I have the credit amount I've asked for?
Credit limits are offered based on the financial information available
at the time of your application, and are regularly reviewed. You can request a credit limit review when your account has been active for three months. We’ll try to increase it once we see your trading history, and will authorise it depending on the results of a credit check.
Can I apply for a change to my credit limit?
Can I apply for a change to my credit limit?
Requests to change your current credit limit should be emailed to Frank@FranksFasteners.co.uk – please include your name, business name, address and the credit limit you’d like.
How do I make a payment?
How do I make a payment?
It’s easy. Simply log into your account and use the ‘Make a Payment’
button on the website or app. You can also set up a monthly payment by
visiting the ‘Direct Debit’ tab.
You can pay by BACS transfer, using the following bank details – sort
code 04-03-33 and account number 37876506. BACS remittance advice notes should be emailed to Frank@FranksFasteners.co.uk.
Please quote your account number, company name, date of payment, value
of payment, and full invoice numbers being paid. If possible, please
supply it in a PDF format.
When do I have to make payments?
When do I have to make payments?
Payments are due at the end of each month, +30 days from invoice date.
Invoices must be paid in full on the due date. Failure to do so may
result in interest being charged to your account. For full terms and
conditions, please see our Trade Account terms.